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SUPPORT & FAQ

See below for some helpful FAQs to clear up common questions. We also recommend reviewing Clocky's Instruction manual which was included in Clocky's box. Important warranty information is also included with the instruction manual.

If your Clocky is sick, please contact us, explain the problem in some detail, and the steps you have taken to determine what's wrong. More often than not, we can solve your problem and get your Clocky running in no time.

Download Clocky manual

Setting up Clocky

How do I turn Clocky on?
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To reset your Clocky, follow these steps:

Use new batteries: Only use new lithium batteries with your Clocky. It is best to use Duracell Lithium batteries because of size variations with other brands. We do not recommend Alkaline batteries.

Check Polarity: Make sure the batteries are inserted with the correct polarity. Clocky's polarity is different from other devices. You may try removing and re-inserting the batteries.

Check battery door: Ensure that the battery door is screwed on tightly.

Try Demo mode: Press the A and T buttons on the top simultaneously to operate the test mode. The wheels will start to move.
How do I ensure Clocky doesn't reset?
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To ensure that Clocky's display does not reset:

Use new batteries: Instead of Alkaline batteries, it is best to use Duracell Lithium batteries because of size variations with other brands.

Check battery door: Ensure that the battery door is screwed on tightly.

Try Demo mode:Test the movement (and let Clocky run off your nightstand) by using demo mode. Press the A and T buttons on the top simultaneously to operate the test mode. The wheels will start to move.
How do I get Clocky to move?
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Set up Alarm time: First, set the alarm time by pressing the 'a' button. Make sure that the alarm is turned on using the button on Clocky's face. You can confirm it is on by looking for the corresponding icon on the display. Note that by default, Clocky uses a 12-hour (AM / PM) display.

Turn on Wheels: Make sure the wheels button is turned on. When turned on, you will see a wheel icon on the display.

Check Snooze Time: Check the snooze time by pressing the 'a' button twice rapidly. If it is set to 0, then your Clocky will run as soon as the alarm sounds (no snoozing allowed!). If it is set to 1-9, you can snooze one time for 1-9 minutes. Your Clocky will not move until after you have pressed snooze once and those minutes have passed.

Try Demo mode: Press the A and T buttons simultaneously to operate demo mode. The wheels will move.
Can I demo Clocky?
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It is best to use new Duracell Lithium batteries because of size variations with other brands. You can see Clocky run quickly by testing demo mode. Press A + T buttons at the same time and the wheels will move. Press any button to stop demo mode.
Can I snooze Clocky?
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Your snooze button is disabled by default. That means that your Clocky will run away as soon as the alarm sounds. When you go into the snooze time screen, the snooze minutes will display as 0.

However, your Clocky will allow you to snooze one time if you want to. If your snooze time is set to 1 or any higher number, then you can hit snooze once and your Clocky will run after the set number of snooze minutes have passed (1-9 minutes).

Follow these steps to set your snooze time:
  • Press the 'a' button twice rapidly. The snooze time is usually set to a 0 minute default.
  • Press the 'm' button to choose your desired number of snooze minutes. 0, 1, 2, etc. can be chosen.
  • If 0 is chosen, the snooze button will be disabled.
  • To leave this mode, press the 'a' button again or just wait for the current time screen to resume.


Important! Make sure that the wheels button is turned on if you want Clocky to move. When turned on, a wheel icon will appear on the display.
Are Clocky's wheels supposed to be loose?
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Clocky’s wheels should be loose! They are engineered that way so that there is give when the unit falls to the floor.
Can I change Clocky from a 12 to a 24-hour clock?
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Clocky can be set to display your time in either the 24-hour mode or the 12-hour mode. To set your Clocky to the 24-hour mode, press and hold the T button for 3 seconds. If you are currently in 12-hour mode and the current time is in PM hours, then the screen will change to the corresponding 24-hour time.

If you are in the 12-hour mode and your clock is set to one of the AM hours, you will not see a change when you switch into 24-hour mode.

Ordering, Shipping, Returns

How fast can I get my Clocky?
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We ship your Clocky within 1-3 days depending on the shipping option you choose on checkout! For orders outside the US, it can take 2-3 weeks.
I'm in the US. Do I have to pay for shipping?
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No, shipping is 100% free for US orders!
I'm outside the US- how much do I have to pay for shipping?
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It will depend on your countries legal import duties, but you can see the total on checkout! For some countries, you may have to pay shipping + import duties separately. You pay shipping on checkout and the shipping carrier will send you an invoice for the duties after you receive your order.                                                                                                                        
We also sell in multiple Amazon marketplaces, so you're welcome to check our store and buy from there for better shipping options. We sell under CLOCKY on: MX, CA, IT, FR, ES, DE, UK, SW, NL, JP, AU, SG. Please reach out with any questions to team@clocky.com!
I ordered Clocky. How do I know where he is?
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You will receive two emails from us: one right after your order is placed, confirming everything is right and the another one with the tracking number.
My Clocky has a problem/I changed my mind- how do I return him?
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You should email us to team@clocky.com and we'll help you fix your Clocky or provide a free return label accordingly (as long as it's within our return period of 30 days).
Do I pay for returns?
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No, returns are free! You just have to email us at team@clocky.com for the return label within the return window.
What is your warranty period?
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90 days
My Clocky is past warranty but he is not working- what do I do?
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You can always email us to team@clocky.com and we will always be available to help you troubleshoot your Clocky, even when it's past warranty period.