SUPPORT & FAQ
If your Clocky is sick or you're just having trouble with him, we can help.
We also recommend reviewing Clocky's Instruction manual which was included in Clocky's box.
Important warranty information is also included with the instruction manual.
If your Clocky is still sick, please contact us, explain the problem in some detail, and the steps you have taken to determine what's wrong. More often than not, we can solve your problem and get your Clocky running in no time.
CLOCKY IS NOT RUNNING CORRECTLY.
It is best to use new US branded Lithium batteries because of size variations with other brands.
CHANGING CLOCKY FROM 12-24 HOUR OR 24-12 HOUR FORMAT.
Clocky can bet set to a 12 or 24 hour clock. To start 24 hour clock, press and hold the T button. If you are in 12 hour mode and in a PM hour, when you press and hold the T button, you will see a change on the screen corresponding to the 24 hour clock number. If you are in 12 hour mode and in one of the AM hours, however, you will not see a change when you switch into 24 hour mode. Therefore, when changing between 12 and 24 hour mode, make sure you are in one of the PM hours when pressing and holding the T button.
CLOCKY’S WHEELS ARE NOT MOVING.
First, check what number the snooze time is set to. If it’s set to 0 it will run away right when the alarm sounds, if not, then you can snooze one time. It will run after the number of snooze minutes have passed. Second, make sure the wheels button is turned on (on face of clocky)
CLOCKY’S WHEELS SEEM LOOSE.
The wheels are made loose on purpose. They are engineered that way so that there is give when the unit falls to the floor.
WHERE CAN I FIND CLOCKY’S USER MANUAL?