SUPPORT & FAQ
See below for some helpful FAQs to clear up common questions. We also recommend reviewing Clocky's Instruction manual which was included in Clocky's box. Important warranty information is also included with the instruction manual.
If your Clocky is sick, please contact us, explain the problem in some detail, and the steps you have taken to determine what's wrong. More often than not, we can solve your problem and get your Clocky running in no time.
Download Clocky manual
Clocky: Beat the Snooze
Setting up Clocky
Use new batteries: Use only new Duracell Lithium batteries, because of size variations with other brands. We do not recommend Alkaline batteries.
Use new batteries: Only use new lithium batteries with your Clocky. It is best to use Duracell Lithium batteries because of size variations with other brands. We do not recommend Alkaline batteries.
Check Polarity: Make sure the batteries are inserted with the correct polarity. Clocky's polarity is different from other devices. You may try removing and re-inserting the batteries.
Check battery door: Ensure that the battery door is screwed on tightly.
Try Demo mode: Press the A and T buttons on the top simultaneously to operate the test mode. The wheels will start to move.
Use new batteries: Instead of Alkaline batteries, it is best to use Duracell Lithium batteries because of size variations with other brands.
Check battery door: Ensure that the battery door is screwed on tightly.
Try Demo mode:Test the movement (and let Clocky run off your nightstand) by using demo mode. Press the A and T buttons on the top simultaneously to operate the test mode. The wheels will start to move.
Turn on Wheels: Make sure the wheels button is turned on. When turned on, you will see a wheel icon on the display.
Check Snooze Time: Check the snooze time by pressing the 'a' button twice rapidly. If it is set to 0, then your Clocky will run as soon as the alarm sounds (no snoozing allowed!). If it is set to 1-9, you can snooze one time for 1-9 minutes. Your Clocky will not move until after you have pressed snooze once and those minutes have passed.
Try Demo mode: Press the A and T buttons simultaneously to operate demo mode. The wheels will move.
Follow these steps to set your snooze time:
- Press the 'a' button twice rapidly. The snooze time is usually set to a 0 minute default.
- Press the 'm' button to choose your desired number of snooze minutes. 0, 1, 2, etc. can be chosen.
- If 0 is chosen, the snooze button will be disabled.
- To leave this mode, press the 'a' button again or just wait for the current time screen to resume.
Important! Make sure that the wheels button is turned on if you want Clocky to move. When turned on, a wheel icon will appear on the display.
If you are in the 12-hour mode and your clock is set to one of the AM hours, you will not see a change when you switch into 24-hour mode.
Ordering, Shipping, Returns
We also sell in multiple Amazon marketplaces, so you're welcome to check our store and buy from there for better shipping options. We sell under CLOCKY on: MX, CA, IT, FR, ES, DE, UK, SW, NL, JP, AU, SG. Please reach out with any questions to team@clocky.com!