If there is a problem with your order, we will notify you via email or phone. If you notice an error with your order or you do not believe you received an order confirmation, please contact us so we can fix it! If you have questions about your order, please email us at firstname.lastname@example.org
Please allow 1-2 business days to process your order if it is in stock. Shipping via standard UPS ground will take an additional 3-5 business days. Remember not to include weekends or holidays when calculating the estimated transit time for your shipment. Shipping methods and costs are as specified when you checkout. Clocky is not responsible for lost, misdirected or damaged shipments and they are the responsibility of the carrier. We are happy to help you locate your item, but are in no way responsible for the delivery of the item. If you choose to edit your shipping address after your order is place please note that this may result in delay of your shipment and additional shipping fees. If an item is out-of-stock and on backorder, we will ship it as soon as the inventory becomes available. For items that are on backorder, please consult the product page or your order confirmation email for an estimated ship date. These are best estimates only and delays can happen that are out of our control. You may choose expedited shipping for items on backorder but your order will not ship until it becomes available, which could be 2-3 weeks. Tracking information is provided to you in a ship confirmation email sent through UPS Quantum View. Canadian orders are typically shipped USPS. Please note that you may need to pay additional import fees and taxes to receive your order. These additional fees are not collected or controlled by Clocky. Please make sure you are familiar with your country's customs process and fee structure before you order.
For information regarding Clocky's limited warranty, please see the instruction guide that came in your product's box. Clocky does not warrant against variations in color. If you are not happy with your purchase, we will issue a refund of the original purchase price minus a 15% restocking fee. Products must be returned to a return address we provide within 15 days of receipt in original packaging and condition. Shipping and handling charges are non-refundable. All returns must be pre-authorized with an RMA number by emailing email@example.com. We recommend you use a service with tracking to ensure we can track your return and refund you when the item has been received at our warehouse. Product exchanges are subject to a 15% restocking fee + shipping, and must be initiated within 15 days of receipt of shipment in original packaging and condition.
If you are interested in re-selling Clocky products at your retail location, please contact Clocky at firstname.lastname@example.org. Unauthorized re-selling violates Clocky's legal rights. Displaying Clocky copyrighted material in advertisements is also a violation of Clocky's legal rights under the federal Copyright Act. Clocky distributes products overseas through exclusive distributors. Distributors and retailers are not permitted to sell outside of their approved territory. For more information and current distribution opportunities, please get in touch with us.
Your information stays with us. Clocky provides a secure and safe shopping experience using order encryption. We do not sell your information to other companies. When you purchase a product online, your credit card is charged only when your order is shipped, and your credit card information is never re-used except to issue refunds or make other required adjustments. Please note that orders are confirmed via e-mail, and we may also contact you via phone, postal mail or email with questions regarding your order. We may also email you occasionally with news about our products, services and events.